Terms & Conditions of Sale and Registration

TERMS AND CONDITIONS

"Dante Durban is fully compliant with the Protection of Personal Information Act No. 4 of 2013. Our Data Protection can be found on our noticeboard, and further copies are available upon request."

 

• Students must enroll for an entire term and purchase the prescribed books / study guide.

• All fees must be paid in full at the time of registration. No student/s will be allowed to attend a class until all fees are paid in full. Special requests in respect of payment must be directed to ladante@dantedurban.com.

• Please note that group class fees cannot be transferred to private lessons.

• Please note that credit notes are neither transferable, nor redeemable for cash and have a strict expiry date.

• To ensure the best quality in teaching, Dante Durban reserves the right to redirect a student to another class level if the student’s level does not match the level of the class.

• Dante Durban is not liable for loss, damage or injury to any person or property.

• No lesson will take place on public holidays, should a lesson fall on a public holiday, that lesson will be rescheduled to the following week.

• All Language courses must be completed within 4 months of registration, exceptions will only be considered under special circumstances.

 

Cancellation Policy

CANCELLATION POLICY

 

• If a student withdraws before the beginning of a course and no later than 5 working days before the commencement of a course, the full amount less 20% of the course fee will be refunded or a full credit for the following term will be issued. Refund and credit requests must be directed to ladante@dantedurban.com.

• No refund or credit will be given to any student who withdraws less than 5 working days before the commencement of a course.

• No refund, transfer or credit will be issued should a student fail to attend every class or leave before the end of the term.

• Dante Durban reserves the right to reschedule or cancel classes if the required minimum numbers of enrolments have not been reached.

• If a course or one of our other provided services is cancelled by Dante Durban students and/ or customers can request a full refund or accept a full credit for the following term.

• Group lessons may not be rescheduled or cancelled unless all students in the Group class agree to same.

• We require 24 hours’ notice of cancellation for a private lesson. A lesson will be forfeited, and the student will be charged the full amount for a lesson if they fail to inform Dante Durban 24 hours in advance. Only in special circumstances will an exception be allowed.

• Lessons cancelled by a student may be rescheduled but not reimbursed.

• A private student is allowed a maximum of 2 cancellations or reschedule of lessons.

STUDY ENGLISH IN SOUTH AFRICA

Combo Plans, Study Holiday Programme, TOEIC course: Terms & Conditions

BOOKINGS, PAYMENT AND REGISTRATION

  1. Subject to availability, booking requests will be processed within three (3) working days and customers will receive booking confirmation by email.

  2. Payment of the Fees can be made by credit card or bank transfer.

  3. Payment of the tuition fees and accommodation fees must be made in full twenty-five (25) days before the course start date, unless by written arrangement with DANTE DURBAN.

Cancellation, deferral and course transfer

  1. Cancellations made more than twenty (20) days before the course start date will not be charged a cancellation fee.

  2. Cancellations made less than twenty (20) days but more than fifteen (15) days before the course start date will be charged a cancellation fee of 15% of the full cost of the course. 

  3. Cancellations made less than fifteen (15) but more than ten (10) days before the course start date will be charged a cancellation fee of 25% of the full cost of the course. 

  4. Cancellations made less than ten (10) days before the course start date will be charged a cancellation fee of 50% of the full cost of the course. 

  5. After the course has started there will be no refund of tuition fees or accommodation fees under any circumstances.

  6. If a visa application is rejected by the South African Department of Home Affairs then all tuition and accommodation fees shall be refunded in full.

  7. Should DANTE DURBAN be unable to run the course for which a customer has booked, and if a suitable alternative cannot be agreed, all tuition and accommodation fees shall be refunded in full.

WITHDRAWAL

  1. There will be no refund of tuition fees or accommodation fees in event of cancellation or withdrawal after arrival, or of no-show of a participant.

  2. DANTE DURBAN reserves the right to mandate the withdrawal of a student due to non-attendance, disruptive or abusive behavior or illegal activity.

LIABILITY, INDEMNITY AND INSURANCE

  1. Students are not insured by DANTE DURBAN against illness, accident, theft or any loss of personal effects. DANTE DURBAN or its representatives cannot accept responsibility for any accident occurring during the course, on or off the DANTE DURBAN premises, on excursions or during activities. Personal and medical insurance cover is therefore recommended.  

UNDERTAKING

  1. Student who are registered on DANTE DURBAN courses and programmes agree to be bound by the rules and regulations of the DANTE DURBAN for the period of their registration

 

JURISDICTION

  1. This contract shall be governed and interpreted in accordance with the laws of South Africa.

  2. In the event that legal action is instituted arising out of the terms of this agreement, both parties consent to the jurisdiction of the Durban Magistrate’s Court.

Additional Dante Durban Services

ADDITIONAL DANTE SERVICES

• No refund, transfer or credit will be issued for any of our additional provided services, if the cancellation is due to the customer and the customer fails to inform Dante Durban 24 hours in advance. Only in special circumstances will an exception be allowed.

 

IN ORDER TO IMPROVE THE QUALITY OF OUR SERVICE, WE APPRECIATE YOUR FEEDBACK

ladante@dantedurban.com

Thank you.