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© 2014 Dante Alighieri Durban all rights reserved. E&OE

TERMS AND CONDITIONS

 

• Students must enroll for an entire term and purchase the prescribed books / study guide

• All fees must be paid in full at the time of registration. No student/s will be allowed to attend a class until all fees are paid in full. Special requests in respect of payment must be directed to ladante@dantedurban.com

• Please note that group class fees cannot be transferred to private lessons

• Please note that credit notes are neither transferable, nor redeemable for cash and have a strict expiry date

• To ensure the best quality in teaching, Dante Alighieri reserves the right to redirect a student to another class level if the student’s level does not match the level of the class

• Dante Alighieri Durban is not liable for loss, damage or injury to any person or property

• No lesson will take place on public holidays, should a lesson fall on a public holiday, that lesson will be rescheduled to the following week

• All Language courses must be completed within 4 months of registration, exceptions will only be considered under special circumstances

 

CANCELLATION POLICY

• If a student withdraws before the beginning of a course and no later than 5 working days before the commencement of a course, the full amount less 20% of the course fee will be refunded or a full credit for the following term will be issued. Refund and credit requests must be directed to ladante@dantedurban.com

• No refund or credit will be given to any student who withdraws less than 5 working days before the commencement of a course

• No refund, transfer or credit will be issued should a student fail to attend every class or leave before the end of the term

• Dante Alighieri Durban reserves the right to reschedule or cancel classes if the required minimum numbers of enrolments have not been reached

• If a course or one of our other provided services is cancelled by Dante Alighieri, students and/ or customers can request a full refund or accept a full credit for the following term

• Group lessons may not be rescheduled or cancelled unless all students in the Group class agree to same.

• We require 24 hours’ notice of cancellation for a private lesson. A lesson will be forfeited, and the student will be charged the full amount for a lesson if they fail to inform Dante Alighieri 24 hours in advance. Only in special circumstances will an exception be allowed

• Lessons cancelled by a student may be rescheduled but not reimbursed

• A private student is allowed a maximum of 2 cancellations or reschedule of lessons


ATTENDANCE:

• At the end of each term, a Certificate of attendance will only be issued to those students with regular attendance. If a student has missed more than 3 lessons without taking catch-up lessons, the student will not be issued with an attendance certificate

ADDITIONAL DANTE ALIGHIERI SERVICES

• No refund, transfer or credit will be issued for any of our additional provided services, if the cancellation is due to the customer and the customer fails to inform Dante Alighieri 24 hours in advance. Only in special circumstances will an exception be allowed

 

IN ORDER TO IMPROVE THE QUALITY OF OUR SERVICE, WE APPRECIATE YOUR FEEDBACK

ladante@dantedurban.com

Thank you.